To create a unique, innovative and inspirational customer experience, encompassing the Free People lifestyle and brand image, through driving sales and building customer relationships, while maintaining all store operations and goals.
Meet or exceed individual sales goal, SPH goal and % of store business goal in support of store s sales goals
Expand and manage client base through the following:
Outreach & Networking: initiate and maintain regular customer connections through various communication and social media channels Sales Generation: build customer connections through appointments and in store events. Follow-Up: provide thoughtful and personalized follow-up to a customer s recent shopping experience.
Develop, enhance and manage the selling culture through contests, sales team development, selling workshops, business analysis, etc.
Uphold a highly organized system for maintaining customer communication, data, appointments, and sales tracking
Serve as a leader in customer service, product information and outfitting
Mentor Stylists on all aspects of the customer experience through fit sessions, fashion boards, morning meetings and workshops
Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention
Participate in social media platforms as directed, i.e. creating iPad albums and focus on FP Me
Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with sales team
Understand and utilize systems and applications, including POS, MPOS, iPad, FP App, etc.
Partner with management, as needed in communicating Store/District SPH goals and results
Contribute at a high-level to all store meetings, fit sessions, outfitting, and walk-throughs
Communicate product performance observations and offer feedback to management team
Have knowledge of community resources and local recommendations for the customer (tailor, restaurant, dry cleaner, etc.)
Uphold all company policy and procedure
Sound like a good fit?
If you are ready to lead and inspire a team of positive, dynamic individuals, please apply. We look forward to reviewing your unique qualifications. You can learn more about Free People and all URBN brands at
As an Free People employee, your well-being is amongst our highest priorities. We offer a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.