Information Technology Specialist (Computer Services Manager)

Employment Type

: Full-Time


: Information Technology

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Information Technology Specialist (Computer Services Manager)

Department of Justice

Justice, Bureau of Prisons/Federal Prison System


  • ##### Open & closing dates

06/25/2019 to 07/02/2019

  • ##### Service


  • ##### Pay scale & grade

GS 12

  • ##### Salary

$74,596 to $96,978 per year

  • ##### Appointment type


  • ##### Work schedule



1 vacancy in the following location:


Jonesville, VA 1 vacancy

Relocation expenses reimbursed


Telework eligible


- Duties


Why work for the Federal Bureau of Prisons?

You can have a meaningful career with an agency that truly values adiverse workforce. You will find a diverse workforce employed fromentry level jobs to senior management positions. We protect publicsafety by ensuring federal offenders serve their sentences ofimprisonment in facilities that are safe, humane, and providereentry programming. Employees at correctional facilities performcorrectional work regardless of their specific occupation.

Learn more about this agency


The work of the position involves analytical and evaluative dutiesrelated to computer networks and/or telecommunications with primaryknowledge requirement of information processing methodology,information technology, computer capabilities, and processingtechniques. The work includes departmental responsibilities withinthe institution.

Incumbent oversees implementation of new system hardware andsoftware and develops operating procedures. Monitors the ongoingoperation of a complex network environment with a large number ofusers in an installation and ensures corrective action to restoreoperational service is accomplished.

Along with all other correctional institution employees, incumbentis charged with responsibility for maintaining security of theinstitution. The staff correctional responsibilities precede allothers required by this position and are performed on a regular andrecurring basis.

Travel Required

Occasional travel - Travel may be required for training and/or workrelated issues.

Supervisory status


Promotion Potential


  • #### Job family (Series)

2210 Information Technology Management

- Requirements

Conditions of Employment

  • U.S. Citizenship is Required.
  • See Special Conditions of Employment Section.

The Career Transition Assistance Plan (CTAP) provides eligiblesurplus and displaced competitive service employees in theDepartment of Justice with selection priority over other candidatesfor competitive service vacancies. If your Department of Justicecomponent has notified you in writing that you are a surplus ordisplaced employee eligible for CTAP eligibility, you may receiveselection priority if: 1) this vacancy is within your CTAPeligibility; 2) you apply under the instructions in thisannouncement; and 3) you are found well qualified for this vacancy.To be well qualified, you must satisfy all qualificationrequirements for the vacant position and score 85 or better onestablished ranking criteria. You must provide a copy of yourwritten notification of CTAP eligibility with your application.Additional information about CTAP eligibility is at: Click Here


To be considered for the position, you must meet either therequirements specified in the section titled Education OR therequirements specified in the section titled Experience.

Basic Requirements:


There is no substitution of education for specialized experience atthis grade level.



You must have IT related experience demonstrating each of the fourcompetencies listed below.

  • Attention to detail - Is thorough when performing work andconscientious about attending to detail.
  • Customer Service - Works with clients and customers (thatis, any individuals who use or receive the services or productsthat your work unit produces, including the general public,individuals who work in the agency, other agencies, ororganizations outside the Government) to assess their needs,provide information or assistance, resolve their problems, orsatisfy their expectations; knows about available products andservices; is committed to providing quality products andservices.
  • Oral communication - Expresses information (for example,ideas or facts) to individuals or groups effectively, takinginto account the audience and nature of the information (forexample, technical, sensitive, controversial); makes clear andconvincing oral presentations; listens to others, attends tononverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracyand relevance of information; uses sound judgement to generateand evaluate alternatives, and to make recommendations.


Specialized Experience:

You must have one year of specialized experience at the next lowerGS-grade (or equivalent). Specialized experience is experience thathas equipped the applicant with the particular qualifications tosuccessfully perform the duties of the position and is typically inor related to the work of the position to be filled. Such experienceis typically gained in the IT field or through the performance ofwork where the primary concern is IT.

Some examples of qualifying experience:

  • Developing and maintaining procedures for networks, systemoperations, and product assembly and installation.
  • Experience overseeing function tests of the hardware/software toresolve technical problems and ensuring appropriate on-siterepairs.
  • Experience recommending methods and procedures and coordinatingcorrective action to optimize utilization of present equipment.
  • Experience preparing programming specifications forimplementation by computer programmers. Specifying inputs andoutputs, appropriate data structure, module interface plans,detailed layout of files, and test plans.
  • Experience coordinating interface with programmers andfunctional area specialists and advising on problem resolution.

Credit will be given for paid and unpaid experience. To receiveproper credit, you must show the actual time (such as the number ofhours worked per week) spent in activities.

**Your eligibility for consideration will be based on yourresponses to the questions in the application.**


See Qualifications Section for education requirements, ifapplicable.

Additional information

This position IS NOT included in the bargaining unit.

In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has beenestablished for initial appointment to a position in a Bureau ofPrisons institution.

The representative rate for this position is $82,056 per annum($39.32 per hour).

Special Conditions of Employment Section:

Initial appointment to a supervisory/managerial position requires aone-year probationary period.

The incumbent is subject to geographic relocation to meet the needsof the agency.

Appointment is subject to satisfactory completion of a urinalysis,physical, and background investigation. All applicants are subjectto National Crime Information Center (NCIC) and credit checks.

All applicants not currently working in an institution will berequired to complete a qualification inquiry regarding convictionsof misdemeanor crimes of domestic violence in order to be authorizedto carry a firearm.

The Core Value Assessment (CVA) is an in-person assessment that mustbe facilitated at a Bureau of Prisons Human Resource Servicingoffice. On the day of the scheduled interview, a CVA will beadministered. The applicant assessment must be completed within a70 minute time period and a passing score must be obtained. Furtheremployment consideration will not be extended if the applicant failsto complete the examination or fails to achieve a passing score.Note: The Core Value Assessment will not be administered to currentBOP employees.

Successful completion of the \"Introduction to CorrectionalTechniques,\" three-week training course at Glynco, Georgia isrequired.

The addresses listed on the USAJOBS account/resume must be theprimary residence at the time of application. You may be requiredto provide proof of residence.

Additional selections may be made if vacancies occur within the lifeof the certificate.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet thequalifications above.

If your composite score exceeds the average score for this job, yourresume and supporting documentation will be compared to your onlineassessment questionnaire responses and utilized to determine whetheryou meet the job qualifications listed in this announcement. If yourate yourself higher than what is supported by your applicationmaterials, your responses may be adjusted and/or you may be excludedfrom consideration for this job. If you are found to be among thetop candidates, you will be referred to the selecting official foremployment consideration.

There are several parts of the application process that affect theoverall evaluation of your application:

  • Your resume, which is part of your USAJOBS profile;
  • Your responses to the eligibility questions;
  • Your responses to the online assessment questionnaire;
  • Your supporting documentation, if required.

Time-in-Grade: Federal employees must meet time-in-graderequirements for consideration. You must meet all qualificationrequirements upon the closing date of this announcement.

What Competencies/Knowledge, Skills and Abilities are Required forthis Position?

The following Competencies/Knowledge, Skills and Abilities (KSA's)are required:

  • Ability to communicate orally.
  • Knowledge of automated systems.
  • Ability to troubleshoot computer problems.
  • Ability to communicate in writing.
  • Ability to plan and organize work.
  • Ability to supervise.

To preview questions please click here.

Background checks and security clearance

Security clearance


Drug test required


- Required Documents

  • Resume showing relevant experience (cover letter optional).
  • In order to receive credit for experience contained in anuploaded resume, your employment history must be documented inmonth/year format (MM/YYYY), reflecting starting date and endingdate and include the number of hours worked per week. Failure tofollow this format may result in disqualification.
  • Current or former Federal employees NOT employed by the Bureauof Prisons MUST submit a copy of their SF-50 Form which showscompetitive service appointment, tenure group, and salary. Ifyou have promotion potential in your current position, pleaseprovide proof. If you are applying for a higher grade, and yourexperience was gained at a Federal agency other than the Bureauof Prisons, you MUST provide the SF-50 Form which verifies thelength of time you have been in your highest grade and supportsyour claim for time in grade.
  • Employees applying with an interchange agreement must provideproof of their permanent appointment.
  • Current federal employees NOT employed by the BOP and formerfederal employees MUST submit a copy of their latest yearlyperformance appraisal/evaluation.
  • CTAP, Click Here, if applicable.

Failure to provide these documents could possibly result inremoval from consideration for this vacancy. If uploadingdocumentation, do not identify/save your documents utilizing aspecial character such as %, #, @, etc. Documentation should beidentified/saved as *Transcripts, SF-50, etc.*

We cannot be held responsible for incompatible software, delays inmail service, applicant application errors, etc.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institutionrecognized by the U.S. Department of Education in order for it to becredited towards qualifications. Therefore, provide only theattendance and/or degrees from schools accredited by accreditinginstitutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in thisvacancy announcement may result in an ineligible rating or mayaffect the overall rating.

- Benefits

A career with the U.S. Government provides employees with acomprehensive benefits package. As a federal employee, you and yourfamily will have access to a range of benefits that are designed tomake your federal career very rewarding. Learn more about federalbenefits.

Review our benefits

Eligibility for benefits depends on the type of position you holdand whether your position is full-time, part-time, or intermittent.Contact the hiring agency for more information on the specificbenefits offered.

- How to Apply

You must apply through the online application system Follow the prompts to register, answer a fewquestions and submit all required documents.

NOTE: Submission of a resume alone is not a completeapplication. This position may require the completion of additionalforms and/or supplemental materials as described under the RequiredDocuments section. Please carefully review the complete jobannouncement and the \"How to Apply\" instructions. Failure to providethe required information and/or materials will result in yourapplication not being considered for employment.

Required supporting documentation must be electronicallyuploaded or transferred from USAJOBS (uploaded).

All required supporting documentation MUST be received by theConsolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, onthe closing date of the vacancy announcement. You MUST include thevacancy announcement number on your supporting documentation.

NOTE: Failure to follow these application procedures will resultin the applicant losing consideration for this position.

Paper applications: If applying online is impossible, please contactthe Consolidated Staffing Unit at the telephone number listed below,prior to the closing date of the announcement for the alternateapplication procedure.

Contact for Assistance in Applying On-Line:DOJ, Federal Bureau of PrisonsConsolidated Staffing Unit346 Marine Forces DriveGrand Prairie, TX 75051E-Mail: GRA-HRM/...@bop.govPhone: 972-###-####

Agency contact information







JUSTICE, BUREAU OF PRISONSConsolidated Staffing Unit346 Marine Forces DriveGrand Prairie, Texas 75051United States

Learn more about this agency

Next steps

We will notify you of the outcome after each step of the applicationprocess has been completed. Normally, Selecting Officials will makea selection within 90-days. When deemed necessary, the selectionprocess may be extended up to 180-days from the date thecertificate(s), (Exception, Best Qualified Lists) is/are generatedto make a selection.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment onthe basis of race, color, religion, sex (including pregnancy andgender identity), national origin, political affiliation, sexualorientation, marital status, disability, genetic information, age,membership in an employee organization, retaliation, parentalstatus, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & jobapplicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicantswith disabilities where appropriate. Applicants requiring reasonableaccommodation for any part of the application process should followthe instructions in the job opportunity announcement. For any partof the remaining hiring process, applicants should contact thehiring agency directly. Determinations on requests for reasonableaccommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the workenvironment, or the way things are usually done that enables anindividual with a disability to apply for a job, perform job dutiesor receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must providereasonable accommodations when:

  • An applicant with a disability needs an accommodation to have anequal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to performthe essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receiveequal access to benefits, such as details, training, andoffice-sponsored events.

You can request a reasonable accommodation at any time during theapplication or hiring process or while on the job. Requests areconsidered on a case-by-case basis.

Learn more about disability employment and reasonable accommodationsor how to contact an agency.

Legal and regulatory guidance

  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and toapply, visit Only resumessubmitted according to the instructions on the job announcement listedat will be considered.

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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